General FAQ
Can You Migrate Our Emails to or from Google Workspace or Microsoft 365?
Yes. We migrate businesses from Google Workspace to Microsoft 365, from Microsoft 365 to Google Workspace, and from older hosted or on-premises email to either one, with careful planning so your team keeps working while the move happens. Email ...
What do the ticket priorities mean?
Priority tells us how much your business is hurting right now, and that tells us how to route the ticket. When you submit a ticket, you can set a priority level to show how urgent it is. You don't have to pick one. If you skip it, our team reads the ...
What is your 100% satisfaction guarantee?
It means if we can't make you happy with our work, we shouldn't be working with you — and we'll make it right until we get there. We've been at this a long time, and somewhere along the way we landed on a simple principle: we don't take on clients we ...
How do I get support or submit a ticket?
The easiest way is to call or text (239) 465-0079 and we'll create the ticket for you. You can also email us, use the support portal (no login needed to start a ticket) or chat with us. For anything critical, submit a ticket through the portal form ...
What is your service level agreement (SLA)?
Every NerdSquad managed IT plan includes an industry-leading SLA. It sets how we prioritize, respond to and escalate your issues, and the exact commitments for your business are written into your service agreement. A Service Level Agreement (SLA) is ...
What if our business grows? Can your IT services scale with us?
Yes. Scaling with you is built into how we work: as you grow, the amount of support changes, not the provider or the tools your team already knows. Growth is exciting, and it's also when weak IT decisions start costing real money. The setup that ...
Will you come to my business to provide IT support?
Yes. When the job calls for hands on the hardware, a NerdSquad technician comes to your business anywhere in our Southwest Florida service area. Many IT issues are actually resolved faster remotely than by someone driving across town. A technician ...
How Quickly Can You Respond to IT Issues?
Quickly, and often before you notice. Every NerdSquad managed IT plan includes an industry-leading SLA, and the exact commitments for your business are written into your service agreement. When the register freezes during the lunch rush or nobody can ...
What kind of IT Services does NerdSquad offer?
NerdSquad Managed IT Services is a Managed Service Provider (MSP) for small and midsize businesses: we run your day-to-day IT, protect it, and plan where it goes next, so your team can get on with the work they were hired to do. Our focus is business ...
Why is IT support important for small businesses?
Because small businesses face the same technology problems and threats as large companies, usually without anyone on staff whose job is to handle them. Most owners didn't start a business because they enjoy troubleshooting printers. They started it ...
Have you worked with businesses similar to mine?
Almost certainly. We support businesses in many industries, with particular depth in high-compliance fields like financial services and healthcare, and if we haven't worked with your exact type of business, we'll tell you up front. It's a smart ...
What is your cancellation policy?
No long-term contract required. Managed plans run on a written service agreement that sets the notice process, and when a client decides to leave, we hand everything off cleanly. Your data and documentation stay yours. Nobody signs up for IT support ...