General FAQ
Can You Migrate Our Emails to or from Google Workspace or Microsoft 365?
Can You Migrate Our Emails to or from Google Workspace or Microsoft 365? Yes — and it's one of the more satisfying things we get to do for clients. Email migrations have a reputation for going sideways. Lost messages, broken calendars, a week of ...
What do the ticket priorities mean?
Priority tells us how much your business is hurting right now — which tells us how to route the ticket. When you submit a ticket, you can flag the priority level to give us a sense of how urgent it is. You don't have to pick one — if you skip it, our ...
What is your 100% satisfaction guarantee?
It means if we can't make you happy with our work, we shouldn't be working with you — and we'll make it right until we get there. We've been at this a long time, and somewhere along the way we landed on a simple principle: we don't take on clients we ...
How do I get support or submit a ticket?
The easiest way? Don't. Just call us, and we'll create the ticket for you. A lot of IT companies make you jump through hoops just to tell them something is broken — log into a portal, find the right form, fill in your account info, categorize the ...
What is your service level agreement (SLA)?
Because the SLA is the floor — and in practice, we clear it by a mile. A Service Level Agreement (SLA) is the contractual commitment your IT provider makes about how fast they'll respond and how they'll handle issues. It's the formal, written promise ...
What if our business grows? Can your IT services scale with us?
Absolutely — scaling with you is the whole point of how we built this. Growth is exciting. Growth is also the moment when bad IT decisions start costing real money. The setup that worked fine when you had eight people becomes a daily headache at ...
Will you come to my business to provide IT support?
Yes — when the job calls for it, we're at your door. Most IT issues actually get resolved faster remotely than they do with someone driving across town. That's just the reality of modern support — a tech with a screen-share session and the right ...
How Quickly Can You Respond to IT Issues?
Fast — and in a lot of cases, before you even know there's a problem. Response time is one of the things business owners care about most, and for good reason. If your point-of-sale system goes down on a Saturday lunch rush, or your office can't get ...
What kind of IT Services does NerdSquad offer?
What Kind of IT Services Does NerdSquad Offer? Quite a lot, actually — but it all boils down to two things: keeping businesses running and keeping homes connected. We’ve been at this since 2008, and over the years our service menu has grown to cover ...
Why is IT support important for small businesses?
Because small businesses get hit with the same tech problems as enterprises — but usually without anyone on staff to handle them. Most small business owners we talk to didn't start their company because they love troubleshooting printers. They ...
Have you worked with businesses similar to mine?
Almost certainly yes — and if we haven't, we'll tell you up front. It's the question every smart business owner asks before hiring an IT company, and we love it. Since 2008, NerdSquad has supported businesses of nearly every size and shape across ...
What is your cancellation policy?
We believe our work should do the talking — not a contract you can't get out of. You choose the commitment level that fits your business. Most agreements include a 60-day notice so we can hand things off cleanly. Flexibility or predictability — your ...