General FAQ
What is your 100% satisfaction guarantee?
It means we don’t believe in “good enough.” If you’re not completely satisfied with the service you received—whether it’s a tech support session, a system deployment, or ongoing IT management—just let us know. We’ll make it right, fast. That could ...
How do I submit a ticket?
NerdSquad strives to make it extremely simple and intuitive to get in touch with us. In fact, you don't even need to create a ticket to get support. You can just give us a call and we'll create the ticket for you. This is part of how we differentiate ...
What if our business grows? Can your IT services scale with us?
Absolutely. Our IT support services are designed to scale with your business. Whether you’re expending your operations, adding new locations, or upgrading your technology, we provide the support you need to grow smoothly and efficiently.
Will you come to my business to provide IT support?
Absolutely! While many IT support issues can be resolved remotely, if we need to make a site visit to ensure your business runs smoothly, we’ll be there.
How quickly can you respond to IT issues?
We prioritize fast response times to minimize disruption to your business. NerdSquad offers an industry leading 2-hour Service Level Agreement (SLA). However, oftentimes we are on the job much quicker than that. We have systems in place to monitor ...
What kind of IT services does NerdSquad offer?
We offer a wide range of IT services, including managed IT services, cybersecurity solutions, data backup and recovery, compliance support and more. Our services are tailored to meet the specific needs of small to medium-sized businesses. To learn ...
Why is IT support important for small businesses?
IT support is crucial for small businesses because it ensures that your technology runs smoothly and securely. Reliable IT support helps prevent downtime, resolve technical issues quickly, and protect your business from cybersecurity threats.
Have you worked with businesses similar to mine?
We have experience working with businesses in many industries and of varying sizes. We have extensive experience working in high compliance environments, such as in healthcare and finance, but we are not limited to just those sectors. Regardless, we ...
What is your cancellation policy?
At NerdSquad, we believe that our work should do the talking. There are no long term commitments required for any of our services.