What do the ticket priorities mean?
When submitting a support ticket, you can select a priority level to indicate how the issue is impacting your business. If no priority is selected, the NerdSquad support team will review your request and assign an appropriate priority level.
Your service agreement with NerdSquad outlines the expected response and resolution times for different types of support requests.
In general, the following guidelines apply:
Critical Priority
Business operations have stopped or are severely impacted. Work cannot continue until the issue is resolved.
Low Priority
The issue is not significantly impacting business operations. Assistance is needed, but work can continue while the issue is being addressed.
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How do I submit a ticket?
NerdSquad strives to make it extremely simple and intuitive to get in touch with us. In fact, you don't even need to create a ticket to get support. You can just give us a call and we'll create the ticket for you. This is part of how we differentiate ...
Why is IT support important for small businesses?
IT support is crucial for small businesses because it ensures that your technology runs smoothly and securely. Reliable IT support helps prevent downtime, resolve technical issues quickly, and protect your business from cybersecurity threats.
Will you come to my business to provide IT support?
Absolutely! While many IT support issues can be resolved remotely, if we need to make a site visit to ensure your business runs smoothly, we’ll be there.
Can we schedule support at specific times so we’re not interrupted during patient hours?
Absolutely. At NerdSquad, we understand that your chair time is sacred—and not just for patients. That’s why we offer flexible, appointment-based support you can schedule around your practice hours. Need help during lunch? After your last patient ...
Do you offer after-hours or weekend support if our office is open unusual hours?
We sure do. Whether your office hours start at sunrise, stretch into the evening, or include weekend warrior shifts, NerdSquad’s got your back. Our team is available 24 hours a day, 7 days a week (excluding national holidays), and our systems are ...