NerdSquad Managed IT Services is a Managed Service Provider (MSP) for small and midsize businesses: we run your day-to-day IT, protect it, and plan where it goes next, so your team can get on with the work they were hired to do.
Our focus is business IT, delivered onsite across Southwest Florida from our office in Naples and remotely to businesses nationwide. Below is the full menu, organized by what each service does for you, with links to articles that go deeper.
Our managed IT services cover proactive monitoring, patching, user and device management, vendor coordination and strategic planning, all under an industry-leading SLA. Plans come in three coverage levels: Endpoint Starter (business hours, Monday through Friday), Endpoint Pro (extended hours, seven days a week) and Endpoint 360 (24/7, including weekends and holidays). See What's included in a managed IT plan?
Our cybersecurity services are built into how we manage your environment from the start: multi-factor authentication, email security, patching, access control and security awareness training for your staff, which is a standard part of our cybersecurity plans. Dark web monitoring is available as an add-on. Penetration testing is delivered with a penetration-testing partner, with NerdSquad scoping the work, coordinating it and handling the fixes.
Endpoint detection and response (EDR) watches every computer and server for suspicious behavior and can isolate a compromised device. Managed detection and response (MDR) adds a security operations center (SOC) that monitors alerts 24/7. See MDR explained.
Our IT help desk handles everyday problems for your team: passwords, printers, slow computers and software questions. We run two support tiers, so the technician who picks up works the problem, and anything that needs a specialist goes straight to one without you explaining it twice. You can reach us by phone, text, email, the support portal or portal chat. See How do I get support or submit a ticket?
Setup, migrations, mailboxes, Teams, SharePoint, OneDrive, licensing and security settings. Our Microsoft 365 support also covers Google Workspace and moves between the two.
Monitored, tested backup and disaster recovery for servers, workstations and cloud data, with a recovery plan you've walked through before you need it. In Southwest Florida, that plan should account for storms and power outages as well as ransomware and hardware failure.
We help businesses put the technical controls and documentation in place for frameworks such as HIPAA, PCI DSS, SOC 2, the FTC Safeguards Rule and SEC Regulation S-P, and we support you during audits and risk assessments. See Can you help us meet compliance requirements like HIPAA, PCI and SOC 2? We also help clients meet the security requirements and questionnaires that cyber insurers ask for; the policy itself is arranged through a licensed insurance partner.
VoIP phone systems that work from the office, from home or on a mobile app, with call routing, voicemail to email and the features your front desk actually uses.
We help businesses choose, set up and secure AI tools so they save time without creating new security or compliance exposure. Start with What is artificial intelligence, and what does it mean for your business?
Website design is being added to our services. If you need a new site or a rebuild, ask us about website design.
Some industries have rules and software the rest of us don't. We support businesses across many industries, including:
We also work with accountants, insurance agencies and other professional offices. If you're a small business wondering whether managed IT fits, see managed IT for small businesses.
Residential technology support is also available for homeowners. Ask us for details.
Most clients don't pick one item off this menu. They choose a relationship: one team that handles support, security, backup and planning, and one number to call when something goes wrong. Our founders have decades of experience helping businesses with their technology needs, and we guarantee to add value.
Not sure which services apply to you? Tell us what your business does and what's frustrating you, and we'll tell you plainly what you need and what you don't. For background, see What is an MSP? and What is your service level agreement (SLA)?
Already a client? Call or text (239) 465-0079 or submit a ticket. If something is down, call so we can start right away.
Not a client yet? NerdSquad Managed IT Services is a Managed Service Provider (MSP) based in Naples, Florida. We support businesses onsite across Southwest Florida and remotely nationwide. Book a discovery call or call (239) 465-0079.
Related: Managed IT services and plans