No long-term contract required. Managed plans run on a written service agreement that sets the notice process, and when a client decides to leave, we hand everything off cleanly. Your data and documentation stay yours.
Nobody signs up for IT support planning to leave, but it's a fair question to ask before you sign anything. Here is how ending an agreement works with NerdSquad Managed IT Services, what you take with you, and where to find the specifics for your account.
NerdSquad doesn't require a long-term contract for our managed IT services. Each plan still runs on a written service agreement, and that agreement spells out how to give notice and what happens at the end. Those details can differ by plan and by the services you use, so we don't publish a single rule here that might not match your agreement.
Your signed service agreement is always the source of truth. If anything in this article differs from your agreement, the agreement wins. Not sure what yours says? Ask us for a copy and we'll walk you through the cancellation section in plain English. If you're comparing providers, we'll go over those terms with you before you sign.
When a client moves on, our job is to make sure the business keeps running and the new provider (or your in-house team) starts with everything they need. A typical handoff includes:
We plan the order of these steps with you, because pulling everything at once is how offices end up locked out of their own systems on a Monday morning.
Your files, email, backups and business records are yours. So is the documentation about your environment. We help you export or transfer backup data, move ownership of accounts that should be in your name, and confirm you have access to everything before our access is removed. For more on how backups are handled, see backup and disaster recovery.
Some products, such as Microsoft 365 subscriptions, security platforms, backup services and VoIP, come with their own vendor terms. Depending on the product, a license may transfer to you or your new provider, continue to the end of its current term, or be released at the end of a billing cycle. We'll tell you which applies to each product when you sign up and again when you give notice, so nothing comes as a surprise. If you use our Microsoft 365 support, we'll help you keep your tenant, mailboxes and data intact through the move.
Final invoices, partial periods and any amounts tied to vendor licenses are handled according to your service agreement. If something on a final bill isn't clear, ask your account contact and we'll go through it line by line.
If something isn't working, tell us. Sometimes the fix is a change in plan, a different support schedule or a conversation about what you need from us. We guarantee to add value, and we'd rather hear about a problem early than find out at the end. If the answer is still that another provider is a better fit, we'll help you get there smoothly.
Related reading: What is your service level agreement (SLA)? and How managed IT onboarding works.
Already a client? Call (239) 465-0079 or submit a ticket. If something is down, call so we can start right away.
Not a client yet? NerdSquad Managed IT Services is a Managed Service Provider (MSP) based in Naples, Florida. We support businesses onsite across Southwest Florida and remotely nationwide. Book a discovery call or call (239) 465-0079.
Related: Managed IT services and plans