We believe our work should do the talking — not a contract you can't get out of. You choose the commitment level that fits your business. Most agreements include a 60-day notice so we can hand things off cleanly.
We know every business runs differently. Some want the freedom to change direction on a moment's notice. Others want locked-in pricing and predictable budgeting. So, we offer both:
Whichever you pick, the deal is fair and the terms are upfront — none of that "we'll let you know when you try to leave" nonsense.
Most of our agreements — including month-to-month — ask for a 60-day written notice before cancellation. We know that sounds longer than the standard 30, so here's why we do it:
When you cancel IT services, a lot has to move. Microsoft 365 licenses need to be transferred or released. Endpoint security agents need to come off your devices cleanly. Backup data needs to be exported or migrated. Documentation needs to be packaged up. Vendor relationships need to be handed off. Sixty days gives both sides the runway to do that without anyone losing data, access, or sleep.
It's not a trap. It's a transition window — built so you walk away with everything you need, not a mess to clean up.
Cancellation terms are outlined in your service agreement and/or referenced on your regular invoices. If you have a written contract with us, that contract always prevails over anything you read here. This article is a plain-English summary of how we typically operate, not a substitute for your signed agreement.
If you're not sure what your contract says, just ask — we'll walk you through it.
This is where things can get tricky for any IT provider, not just us. Some third-party tools — Microsoft 365, security platforms, backup services, VoIP — are sold to us on annual terms by the vendor. Depending on the product, you may:
We'll be straight with you about which is which before you sign up, and again at cancellation. No surprises.
Refunds for partial billing periods are handled case-by-case. We aim to be fair — and we'd rather lose a few dollars than a reputation.
Long-term contracts with painful exit terms are how IT providers keep clients they don't deserve. We'd rather earn your business every month than trap you into it. That philosophy runs through everything we do.
If we're not the right fit, we'd genuinely rather help you transition somewhere that is. We've even been known to recommend competitors when the match is better elsewhere. (Yes, really.)
Every situation is a little different, and we'd rather have a quick conversation than leave you guessing.