How quickly can you respond to IT issues?
We prioritize fast response times to minimize disruption to your business. NerdSquad offers an industry leading 2-hour Service Level Agreement (SLA). However, oftentimes we are on the job much quicker than that. We have systems in place to monitor your systems 24/7 and are notified immediately if something is going awry.
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Why is IT support important for small businesses?
IT support is crucial for small businesses because it ensures that your technology runs smoothly and securely. Reliable IT support helps prevent downtime, resolve technical issues quickly, and protect your business from cybersecurity threats.
Will you come to my business to provide IT support?
Absolutely! While many IT support issues can be resolved remotely, if we need to make a site visit to ensure your business runs smoothly, we’ll be there.
What happens if I have a technical issue?
No stress — that's what we're here for. NerdSquad clients get direct access to our U.S.-based helpdesk, staffed by real certified technicians (not script readers). Whether it’s a login issue, printer meltdown, network glitch, or something more ...
Can we schedule support at specific times so we’re not interrupted during patient hours?
Absolutely. At NerdSquad, we understand that your chair time is sacred—and not just for patients. That’s why we offer flexible, appointment-based support you can schedule around your practice hours. Need help during lunch? After your last patient ...