Yes. When the job calls for hands on the hardware, a NerdSquad technician comes to your business anywhere in our Southwest Florida service area.

Many IT issues are actually resolved faster remotely than by someone driving across town. A technician with a secure remote session and the right tools can start on the problem without waiting for traffic on US-41. Some problems need someone in the room, though, and when that's the case, we show up.

When remote support is the right call

Much of what businesses call us about can be fixed without anyone leaving our office: software glitches, login and permission issues, email problems, slow computers, Microsoft 365 quirks, printer driver fights, VPN trouble and the long list of "this was working yesterday." Remote support means no wait for travel, so we can start working on the issue sooner. Our IT help desk handles most of this work.

Remote support also lets us help businesses nationwide, not only those within driving distance.

When we come out in person

Onsite visits make sense when the problem is physical or the stakes are high enough that being there matters:

• Hardware that needs hands: failing drives, dead workstations, network gear that needs to be reseated or replaced, cabling issues and new equipment installs.
• New office setups and moves: running cable, setting up workstations, configuring printers and network equipment, and getting everyone connected.
• Server room work: anything that involves opening a chassis, racking equipment or troubleshooting at the physical layer.
• Network projects: switches, access points, firewalls and structured cabling.
• Major incidents: a serious cybersecurity event, a multi-system outage or anything where a technician in the room shortens the recovery. See What happens if we experience an IT emergency or system outage?
• New client onboarding: we like to walk your office in person so we know your environment, not just what it looks like in our documentation.

If being there will get you back to work sooner, we go. For the physical prep work that matters most in this region, see our checklist on preparing your office for hurricane season.

Where we work

NerdSquad Managed IT Services is a Managed Service Provider (MSP) based in Naples, our only office. We provide onsite support across Southwest Florida and remote support to businesses nationwide. Our onsite service area includes Naples, Bonita Springs, Estero, Fort Myers, Cape Coral, Lehigh Acres, Marco Island, Sanibel and Captiva, Golden Gate, Immokalee and the rest of Collier and Lee counties. The full list is on our service areas page.

Not sure whether we can support your business from where you are? Ask, and we'll give you a straight answer.

How this works on a managed IT plan

If you're on one of our managed IT services plans, we decide together with you whether an issue is best handled remotely or onsite, and we take care of scheduling the visit. What onsite work your plan covers is set out in your service agreement, along with your plan's coverage hours and our industry-leading SLA. The goal of a managed plan is that you stop thinking about IT as a series of transactions.

Project work, such as office moves, new construction and major upgrades, is scoped and quoted up front so you know the cost before work begins.

Quick recap

• Yes, we come to your business when onsite support is the right answer.
• Many issues are faster to fix remotely, so we often start there.
• Hardware, network projects and major incidents usually mean an onsite visit.
• Onsite support covers Southwest Florida; remote support is available nationwide.

How we approach this

Our job is to fix your problem the fastest way it can be fixed, not to maximize visits or stretch out a ticket. Sometimes that's a short remote session. Sometimes it's a technician standing in your server room with a screwdriver. Either way, you get the same plain-English updates from the same team. We run two support tiers, so the person working your issue is a technician who can solve it, and anything that needs a specialist goes straight to one. For more on timing, see How quickly can you respond to IT issues?

Talk to NerdSquad

Already a client? Call (239) 465-0079 or submit a ticket. If something is down, call so we can start right away.

Not a client yet? NerdSquad Managed IT Services is a Managed Service Provider (MSP) based in Naples, Florida. We support businesses onsite across Southwest Florida and remotely nationwide. Book a discovery call or call (239) 465-0079.

Related: Managed IT services in Naples