Healthcare
Do you offer after-hours or weekend support if our office is open unusual hours?
Yes — and "unusual" is in the eye of the beholder. We've supported practices that open at 6:30 AM, close at 9 PM, run Saturday hours, and everything in between. The 9-to-5 schedule is a marketing fiction. Real practices and real businesses keep all ...
Can we schedule support at specific times so we’re not interrupted during patient hours?
Two important observations from reading the live body: The "empty link artifact" I flagged earlier is NOT empty — looking at the actual HTML, the sentence reads For those, we have <a href="...incident-response">our incident response plan</a>, ...
How do you support multi-location practices or remote staff?
Same way we support a single office — just with the architecture built for it from day one. The mistake most growing businesses make with multi-location IT is treating each location as its own little island. Different setups, different security ...
What happens if we experience an IT emergency or system outage?
A lot — most of it before you even know there's a problem. The honest truth is that IT emergencies are usually two emergencies wrapped into one. There's the technical problem itself, and then there's the chaos of trying to figure out who's doing what ...
Do you help us stay HIPAA compliant?
Yes — and "stay compliant" is the operative phrase. Compliance isn't something you achieve once; it's something you maintain every day. Most practices we talk to already have some HIPAA infrastructure in place — antivirus, maybe an encrypted email ...
What makes your IT support different for medical and dental practices?
Most IT companies treat healthcare like every other industry. We built a service specifically for it. Generic IT support works fine for a marketing agency or a real estate office. It does not work for a practice where a frozen schedule view at 8:02 ...
Are you familiar with my practice management software?
Probably — and if not, we'll learn it before we touch it. Practice management and EHR/EMR software is the beating heart of any medical or dental office. When it freezes mid-chart, locks up the front desk, or fails to talk to your imaging system, the ...
Do you have a solution to securely transfer large records, such as medical imaging files?
Securely Transferring Large Medical Imaging Files (CT Scans, X-Rays, MRIs) Yes — and the file size isn't actually the hard part. The compliance piece is. Medical imaging files are huge. A single CT scan can run 500MB to 2GB. An MRI series can hit ...