Healthcare
Do you offer after-hours or weekend support if our office is open unusual hours?
Yes. Your plan sets the hours our technicians work your tickets: Endpoint Starter covers business hours Monday through Friday, Endpoint Pro covers extended hours seven days a week, and Endpoint 360 covers 24/7, including weekends and holidays. ...
Can we schedule support at specific times so we’re not interrupted during patient hours?
Yes. For healthcare clients, planning IT work around patient hours is the default, not a special request. Many IT companies keep IT-company hours. Their convenient time for a visit is 10 a.m. Tuesday or 2 p.m. Thursday, which is exactly when your ...
How do you support multi-location practices or remote staff?
The same way we support a single office, with the architecture built for more than one location from the start. Every site and every remote employee gets the same identity system, security controls and helpdesk. The common mistake with multi-location ...
What happens if we experience an IT emergency or system outage?
A calm, practiced process starts. Monitoring often flags the problem first, your call is routed by priority under our industry-leading SLA, and a technician contains the issue, restores what's needed and keeps you updated until it's resolved. An IT ...
Do you help us stay HIPAA compliant?
Yes. We put the technical HIPAA safeguards in place, keep them working, and keep the documentation that shows it. HIPAA compliance is something a practice maintains every day, and we handle the IT side of that work with you. Most practices we talk to ...
What makes your IT support different for medical and dental practices?
We built a program specifically for healthcare. Practice 360 combines day-to-day IT support with HIPAA-focused security, so the people supporting your practice already know what's at stake when the schedule freezes at 8:02 a.m. Generic IT support ...
Are you familiar with my practice management software?
Probably. And if we haven't worked with your system before, we'll learn it before we touch it. Practice management and EHR/EMR software is the center of any medical or dental office. When it freezes mid-chart, locks up the front desk or stops talking ...
Do you have a solution to securely transfer large records, such as medical imaging files?
Yes. Our Email Privacy Suite sends very large files, including CT scans, MRI series and dental cone beam studies, with encryption, access controls and a full audit trail. The file size is the easy part; handling PHI properly is the part that matters. ...