We built a program specifically for healthcare. Practice 360 combines day-to-day IT support with HIPAA-focused security, so the people supporting your practice already know what's at stake when the schedule freezes at 8:02 a.m.
Generic IT support works fine for many offices. A medical or dental practice is different: a frozen schedule view means a full waiting room, a misconfigured email can become a HIPAA incident, and the imaging vendor only answers during its own business hours. Here is what's different about how NerdSquad works with medical and dental practices.
Practice 360 is NerdSquad's managed IT program for medical and dental practices. It brings the operational work (helpdesk, monitoring, patch management and EHR support) together with the security work (encryption, backup and disaster recovery, endpoint detection and response, risk assessments and phishing training) in one plan. The healthcare pieces are part of the design rather than add-ons bolted to a general IT package.
In practice, that means when something breaks, we already know which systems touch patient care. When you hire someone, we already know which role-based access policies apply. When you need to show how PHI is protected, the documentation is already organized.
The HIPAA Security Rule sets out administrative, physical and technical safeguards, and most of them involve IT in some way. Installing antivirus covers very little of it. Here's what HIPAA-focused IT support looks like with us:
We help you put the technical safeguards in place, keep them working and keep the records that show it. We don't certify compliance (no one does; HHS has no certification program), and we work alongside your privacy officer and counsel on the parts of HIPAA that aren't IT.
Practice software has its own quirks: local databases, cloud platforms, imaging bridges and lab integrations that break after an update. Our article on practice management software lists the platforms we support regularly, including Dentrix, Eaglesoft, Open Dental, Curve, Dolphin, Epic, eClinicalWorks, ModMed, athenahealth, NextGen and DEXIS. When your PM or EHR system is the problem, we troubleshoot it first. When it needs the vendor, we open the ticket, stay on the line and translate, so you don't sit on hold.
A practice that sees patients from 8 to 5 can't stop for IT in the middle of the day. So we plan around you:
Our founders have decades of experience helping businesses with their technology needs, and our team supports solo offices, multi-location groups, imaging centers and specialty practices across Southwest Florida.
That experience shows up in small ways. We know EHR updates can break printer and scanner drivers. We know imaging bridges need testing after upgrades. We know security training goes better when it's scheduled for slower weeks rather than the middle of flu season. Chances are the problem your office runs into isn't the first time we've seen it.
Most of our medical and dental clients rarely think about IT, which is the point. Monitoring runs quietly, patches roll out after hours, backups run and get tested, and short phishing simulations keep staff alert. When something breaks, the call is routed by priority and a technician works it directly, often remotely without needing an onsite visit.
When something bigger happens, such as a ransomware attempt, a power surge that takes out a server, or a vendor change that breaks your workflow, the documentation, backups and plan are already in place. See what happens during an IT emergency.
Whether you're a solo dentist, a multi-location medical group or a specialty practice wondering how your current setup would hold up to a review, we're happy to talk. If we aren't the right fit, we'll say so and tell you what to look for instead.
Already a client? Call (239) 465-0079 or submit a ticket. If something is down, call so we can start right away.
Not a client yet? NerdSquad Managed IT Services is a Managed Service Provider (MSP) based in Naples, Florida. We support businesses onsite across Southwest Florida and remotely nationwide. Book a discovery call or call (239) 465-0079.