Probably — and if not, we'll learn it before we touch it.
Practice management and EHR/EMR software is the beating heart of any medical or dental office. When it freezes mid-chart, locks up the front desk, or fails to talk to your imaging system, the whole practice grinds to a halt. So yes, we know these platforms — and just as importantly, we know how to deal with the vendors behind them when something goes wrong.
Across our medical and dental clients, we've supported (or actively support) most of the major systems, including:
Dental:
Medical:
Imaging and ancillary:
If your platform isn't on this list, that's not a deal-breaker. Most practice management systems share the same general architecture, and the troubleshooting playbook for "the database is unreachable" or "the imaging viewer won't launch" looks similar across vendors. We get up to speed quickly, and if there's a deep-dive learning curve, we'll be straight with you about it before taking the work on. That's how we operate — see our article on whether we've worked with businesses similar to yours for the longer version of that philosophy.
There's a real difference between an IT company that knows of your software and one that actually supports it day to day. Here's what we handle for our medical and dental clients:
We're not the software vendor. We can't write you a custom report inside Dentrix, build a new template in eClinicalWorks, or change how Epic calculates billing codes — that's the platform's job. What we can do is everything around the platform: make it run reliably, keep it secure, fix the infrastructure it depends on, and quarterback the vendor when their product is the problem.
For practices that need deeper workflow consulting inside the software itself, we'll happily refer you to specialists who do that kind of work. We'd rather point you to the right help than pretend we're it.
Most IT companies treat practice management software as someone else's problem. The MSP fixes the network; the software vendor fixes the software; you sit in the middle figuring out who to call. That model breaks the second your front desk can't pull up a patient at 8:02 AM.
Our two-tier support model and industry leading SLA mean a real person is on the case fast — and because we already know the platform, the conversation starts with "let's check the database connection" instead of "what software did you say you use again?" Practices we support across Naples, Fort Myers, Cape Coral, and the rest of South Florida tell us this is the single biggest difference between us and the IT company they had before.
When we onboard a new medical or dental practice, the first thing we do is document everything: which PM/EHR you use, which version, what server it runs on, what integrations are in play, who the vendor support contacts are, and what's broken right now. That documentation lives in our system and gets referenced every time you call. Nobody on our team has to ask you "what software do you use?" twice.
We also pair that with our broader Practice 360 medical IT package, which covers endpoint security, secure backup and compliance, and HIPAA risk management so the whole environment around your PM stays healthy.
If your PM/EHR is misbehaving today and you'd like an actual answer instead of a vendor support hold queue, give us a call. We'll triage it fast.