What happens if we experience an IT emergency or system outage?
You probably won’t even have to tell us. Thanks to our 24/7 monitoring, we’re usually already working on the problem before you’ve had time to panic, reboot, or Google “Why is my server smoking?”
When something goes wrong, we’re alerted instantly and take action fast—whether it’s a power failure, hardware glitch, or cyber incident. Our secure backups and disaster recovery systems kick in to keep your data safe and your downtime minimal.
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We have experience working with businesses in many industries and of varying sizes. We have extensive experience working in high compliance environments, such as in healthcare and finance, but we are not limited to just those sectors. Regardless, we ...
What happens if I have a technical issue?
No stress — that's what we're here for. NerdSquad clients get direct access to our U.S.-based helpdesk, staffed by real certified technicians (not script readers). Whether it’s a login issue, printer meltdown, network glitch, or something more ...
What is your 100% satisfaction guarantee?
It means we don’t believe in “good enough.” If you’re not completely satisfied with the service you received—whether it’s a tech support session, a system deployment, or ongoing IT management—just let us know. We’ll make it right, fast. That could ...