Do you offer after-hours or weekend support if our office is open unusual hours?
We sure do. Whether your office hours start at sunrise, stretch into the evening, or include weekend warrior shifts, NerdSquad’s got your back.
Our team is available 24 hours a day, 7 days a week (excluding national holidays), and our systems are monitored 24/7. If something breaks after hours, we’re likely already on it—before you even finish saying “it was working yesterday.”
We understand that not every practice follows the same hours, so if your schedule falls outside the typical support window, we can customize your Practice 360 plan to include extended or after-hours support. Just say the word—we’ll build it into your agreement, no surprise invoices required.
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Can we schedule support at specific times so we’re not interrupted during patient hours?
Absolutely. At NerdSquad, we understand that your chair time is sacred—and not just for patients. That’s why we offer flexible, appointment-based support you can schedule around your practice hours. Need help during lunch? After your last patient ...
What kind of IT services does NerdSquad offer?
We offer a wide range of IT services, including managed IT services, cybersecurity solutions, data backup and recovery, compliance support and more. Our services are tailored to meet the specific needs of small to medium-sized businesses. To learn ...
Why is IT support important for small businesses?
IT support is crucial for small businesses because it ensures that your technology runs smoothly and securely. Reliable IT support helps prevent downtime, resolve technical issues quickly, and protect your business from cybersecurity threats.
Will you come to my business to provide IT support?
Absolutely! While many IT support issues can be resolved remotely, if we need to make a site visit to ensure your business runs smoothly, we’ll be there.
How do you support multi-location practices or remote staff?
Whether your team is across the hall or across the state, we make sure everyone’s connected, secure, and compliant. We build scalable systems that unify your locations—secure remote access, cloud infrastructure, centralized phone systems, and ...