Healthcare
Do you offer after-hours or weekend support if our office is open unusual hours?
We sure do. Whether your office hours start at sunrise, stretch into the evening, or include weekend warrior shifts, NerdSquad’s got your back. Our team is available 24 hours a day, 7 days a week (excluding national holidays), and our systems are ...
Can we schedule support at specific times so we’re not interrupted during patient hours?
Absolutely. At NerdSquad, we understand that your chair time is sacred—and not just for patients. That’s why we offer flexible, appointment-based support you can schedule around your practice hours. Need help during lunch? After your last patient ...
How do you support multi-location practices or remote staff?
Whether your team is across the hall or across the state, we make sure everyone’s connected, secure, and compliant. We build scalable systems that unify your locations—secure remote access, cloud infrastructure, centralized phone systems, and ...
What happens if we experience an IT emergency or system outage?
You probably won’t even have to tell us. Thanks to our 24/7 monitoring, we’re usually already working on the problem before you’ve had time to panic, reboot, or Google “Why is my server smoking?” When something goes wrong, we’re alerted instantly and ...
Do you help us stay HIPAA compliant?
Absolutely—HIPAA compliance isn’t just a checkbox for us, it’s built into everything we do. From risk assessments and secure email to encryption, access controls, and detailed audit trails, we help you meet (and actually maintain) compliance. We stay ...
What makes your IT support different for medical and dental practices?
We don’t just dabble in healthcare IT—we specialize in it. NerdSquad was built for doctors and dentists who need tech that just works (without breaking HIPAA). From handling imaging software that freezes at the worst times to managing EMR/EHR systems ...
Are you familiar with my practice management software?
Yes—and not just in theory. We work with a wide range of medical and dental platforms including Dentrix, Eaglesoft, Open Dental, Epic, eClinicalWorks, ModMed, and others. As part of our Practice 360 offering, we serve as your frontline support and ...
Do you have a solution for me to securely transfer extremely large records, such as medical imaging files, CT-Scans and X-rays?
Absolutely! We actually have a few options to meet your needs. It does depend on how "big" is big, but we can provide the ability for you to securely transfer patient records of any size to a third party. Your sensitive patient data will remain ...