Yes. You get full administrative access to your website, and you decide who edits what: you, us or a mix of both.

This question comes up early in almost every web project, and for good reason. Plenty of business owners have dealt with an agency that built a nice site and then turned every text change, new headshot and updated phone number into a ticket and an invoice. We don't set sites up that way.

You get full access from day one

When we hand off your site, you get the keys:

• Admin login. Full administrative access to the content management system (CMS). That's usually WordPress, though we use other platforms when they're a better fit.
• Content editing. Change text, swap images, update menus, add blog posts and edit team bios from a simple dashboard.
• Structural changes. Add pages, reorganize navigation and build new sections as your business grows.
• User management. Give staff accounts with the right permission levels, so your marketing coordinator can publish blog posts without holding the keys to the whole site.

Your website belongs to your business, and you keep admin access to it.

If you'd rather not deal with it

Many business owners have full access and rarely use it, because they'd rather spend their time running the business than learning a CMS. That works too. We offer ongoing website maintenance and updates: email or text us the change and we'll handle it. New staff member? Send the bio and headshot. Holiday hours? We'll update them. New service line? We'll build the page.

It's the same idea behind how to get support or submit a ticket: tell us what you need through whichever channel is easiest, and we take it from there.

Training if you want to do it yourself

If you plan to manage the site yourself, we'll walk you through it. Modern CMS platforms are far friendlier than they used to be, and the everyday tasks (editing text, swapping a photo, publishing a blog post) are quick to pick up. We'll do a screen-share walkthrough, record it so you can rewatch it later and answer questions as they come up.

Three common ways businesses handle updates

Most businesses settle into one of these, and all three work:

• Hands-on. You or someone on your team handles all updates. We're available if you need help.
• Hybrid. You handle small changes (blog posts, hours, staff updates) and bring us in for bigger work such as new pages, design changes or integrations.
• Fully managed. We handle every update and you never touch the back end.

The right choice depends on your team, your time and how often the site needs to change. You can also switch approaches later.

Security, updates and backups

Whoever edits the content, the site still needs regular care: CMS and plugin updates, backups and monitoring for anything unusual. Outdated plugins are a common way small business websites get compromised, so this part shouldn't be skipped. We can handle it as part of ongoing website maintenance, or you can take it on if you have the in-house skills. If backups aren't already a routine part of your business, our backup and disaster recovery service covers the rest of your systems too, and our cybersecurity services extend the same care beyond the website.

Planning a new site?

If you're still in the planning stage, see how much web design costs and how long it takes to build a website. When you're ready, tell us about your website project and we'll set it up around the way your business works.

Talk to NerdSquad

Already a client? Call or text (239) 465-0079 or submit a ticket. If something is down, call so we can start right away.

Not a client yet? NerdSquad Managed IT Services is a Managed Service Provider (MSP) based in Naples, Florida. We support businesses onsite across Southwest Florida and remotely nationwide. Book a discovery call or call (239) 465-0079.

Related: Ask about website design