Every NerdSquad managed IT plan includes help desk support, monitoring, patching, endpoint security, Microsoft 365 or Google Workspace management and an industry-leading SLA. The three plans differ mainly in coverage hours and how much security and compliance work is built in.
The most common question from businesses evaluating managed IT services is some version of "what am I actually getting?" Fair question. Two companies can both call themselves a Managed Service Provider (MSP) and deliver very different things. Here's what's in each NerdSquad plan, what you can add, and what's handled as separate project work.
| Plan | Coverage hours | Best for |
|---|---|---|
| Endpoint Starter | Business hours, Monday through Friday | Offices that work a standard weekday schedule |
| Endpoint Pro | Extended hours, seven days a week | Businesses with evening or weekend staff, hybrid teams and mobile workers |
| Endpoint 360 | 24/7, including weekends and holidays | High-compliance businesses and anyone who needs full security monitoring |
Automated monitoring runs around the clock on every plan. Coverage hours are the hours our technicians work your tickets. No long-term contract required. Your plan runs on a written service agreement, and the specific terms are set out there.
Your team can reach us by phone, email, the support portal, portal chat or through your account contact. We run two support tiers instead of the usual three: the person who takes your issue is a technician who works the problem, and if a specialist is needed it goes straight to one without you having to explain it again. Every plan includes an industry-leading SLA. See what our SLA covers and how quickly we respond.
Every managed computer and server runs a lightweight remote monitoring and management (RMM) agent. It watches disk health, performance, backups and security status, and opens a ticket on our side when something starts to fail, often before anyone in the office notices.
Operating system and third-party software updates are applied on a schedule and in maintenance windows that don't land in the middle of your workday. We also harden settings on each device to close common gaps attackers look for. It's not glamorous work, but unpatched software is one of the most common ways attackers get in.
User setup, mailbox management, licensing, security settings, Teams and SharePoint permissions, or the Google Workspace equivalents. When someone joins, their account is ready. When someone leaves, access is removed promptly. Learn more about our Microsoft 365 support.
Every managed device runs endpoint detection and response (EDR), not just traditional antivirus. Antivirus checks files against a list of known threats. EDR watches behavior, flags unusual activity and can isolate a compromised device before a problem spreads.
Security awareness training is a standard part of NerdSquad cybersecurity. Staff learn to recognize phishing and other common scams, which matters because many incidents start with a convincing email.
Every new client starts with a structured onboarding: an audit of your environment, fixes for urgent findings, documentation and an introduction for your team. The steps are described in how our managed IT onboarding works.
Once a quarter we sit down with you to review what happened, what's coming up and what should change, from aging hardware to new security requirements. That's how IT spending gets planned instead of surprising you.
Endpoint 360 includes everything in Endpoint Pro, plus:
Some services depend on your industry, risk and budget, so they're available on any plan as add-ons:
Project work such as major infrastructure upgrades, office moves and buildouts, new server deployments and large migrations is quoted separately. Some specialized application support may fall outside plan scope depending on the software. We'll tell you what's in and what's out before you sign, not after.
Most businesses choose based on two questions: when does your team work, and how much security and compliance support do you need? A standard weekday office may be well served by Endpoint Starter. A business with weekend staff or remote workers often fits Endpoint Pro. Financial, medical and other high-compliance businesses usually look closely at Endpoint 360. Pricing depends on your environment, so we cover it during a discovery call.
If you're still deciding whether managed IT is right for you, read managed IT vs. break/fix. For industry-specific needs, see our pages on IT for financial advisers and wealth managers and IT support for medical and dental practices.
Already a client? Call (239) 465-0079 or submit a ticket. If something is down, call so we can start right away.
Not a client yet? NerdSquad Managed IT Services is a Managed Service Provider (MSP) based in Naples, Florida. We support businesses onsite across Southwest Florida and remotely nationwide. Book a discovery call or call (239) 465-0079.
Related: Managed IT services and plans