What happens if I have a technical issue?

What happens if I have a technical issue?

No stress — that's what we're here for.

NerdSquad clients get direct access to our U.S.-based helpdesk, staffed by real certified technicians (not script readers). Whether it’s a login issue, printer meltdown, network glitch, or something more serious, just open a ticket by phone, email, or through your client portal — and we’ll jump on it.

We guarantee as little as a 2-hour response time (often much faster), and we resolve most issues on the first touch. Our helpdesk is designed to keep your business running smoothly, with minimal disruption and no tech jargon required.

Need boots on the ground? If the issue can’t be fixed remotely, our field techs will roll out ASAP.

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