Probably. We support the technology environment around the CRM, portfolio, planning, archiving and custodian platforms advisory firms rely on, and if yours is new to us, we'll learn it and tell you plainly where our support ends and the vendor's begins.

Financial firms run on specialized software that many general IT providers rarely see. When the CRM stops syncing with portfolio reporting the morning of a quarterly review, or a change breaks your email archiving, you want someone who understands how those systems connect. NerdSquad works with investment advisers, broker-dealers, wealth managers and financial planning practices across Southwest Florida and remotely nationwide. Below are platforms commonly found in advisory offices and what "supporting" them means in practice.

CRM and client management

• Salesforce Financial Services Cloud. A CRM built for financial services. We support integrations with portfolio platforms and Microsoft 365, single sign-on setup, user access and the devices and network it runs on.
• Redtail CRM. Widely used by independent advisers. We work on its connections to portfolio tools, document management and email, and troubleshoot sync problems.
• Wealthbox. Popular with smaller and solo practices. We support its integrations with custodians, planning tools and Microsoft 365.
• AdvisorEngine CRM (formerly Junxure). Common in multi-adviser offices, with the same integration support.

Portfolio management and reporting

• Orion. Portfolio accounting, reporting, client portal and trading. We manage the devices and infrastructure around it, handle user provisioning and access, and coordinate with Orion support on platform-level issues.
• Envestnet Tamarac. Common in larger RIAs for portfolio accounting and rebalancing. We manage the environment it depends on.
• Nitrogen (formerly Riskalyze). Risk tolerance and proposal software, usually integrated with the CRM and portfolio platform.
• Morningstar and ByAllAccounts. Data aggregation and performance reporting. We support connectivity and the surrounding infrastructure.
• Black Diamond (SS&C). Common in mid-size and larger practices. We coordinate with the vendor and manage the environment around it.

Archiving, compliance and supervision

This is where IT and compliance meet most directly. Advisers keep required records under Advisers Act Rule 204-2, and broker-dealers under Exchange Act Rule 17a-4 and FINRA Rule 4511.

• Smarsh and Global Relay. Electronic communications archiving for email, text, Teams and other channels. We help connect your communication channels to the archive, check that capture is working and watch for configuration changes that create gaps. An archive is only as good as what it actually captured, so we verify rather than assume. Read more about WORM storage and about email and text archiving for advisers.
• Cybersecurity and vendor-risk platforms. Some firms use dedicated tools for cybersecurity risk management and vendor oversight. We provide the monitoring records and documentation those programs need.

Financial planning tools

• eMoney Advisor. We handle Microsoft 365 integrations and manage the devices advisers use in client meetings.
• MoneyGuide. Same support approach.
• RightCapital. Lighter on infrastructure, with the same integration and device support.

Trading and rebalancing

• Orion Trading, iRebal (Schwab), RedBlack and Vestmark. We support the adviser side: devices, connectivity, access controls and integrations with custodian systems, and coordinate with vendor support when the issue is on their end.

Custodian platforms

We support the devices and access your team uses for Schwab Advisor Services, Fidelity Institutional, Pershing NetX360 and LPL ClientWorks, including secure remote access, multi-factor authentication (MFA) enrollment and the data connections between your custodian and portfolio tools.

What "support" means

We don't work inside these platforms doing compliance reviews or building plans. We take care of the technology around them:

• First-line troubleshooting. Working out whether a problem sits in the platform, an integration or your own systems, and routing it to the right place. Our IT helpdesk handles this so you don't play telephone between vendors.
• User access management. Setting up new advisers, fully removing departed ones and making sure no leftover access to client data remains. Single sign-on (SSO) helps here.
• Integration monitoring. Watching data feeds between systems so a broken sync is spotted and addressed quickly, often before staff notice.
• Updates. Applying and, where possible, testing updates, and rolling back when one causes trouble.
• Vendor coordination. When the issue is on the vendor's side, we open the case, push it forward and keep you informed.
• Audit trail support. Records of who has access to what and when changes were made, in a form your compliance team can use.

Where we draw the line

We manage the technology around your platforms, not the advisory, compliance or financial work inside them. Our role is to keep the environment your team works in reliable, secure and properly archived, and to put in place the IT controls that support your obligations under Regulation S-P, the GLBA Safeguards Rule and the SEC and FINRA recordkeeping rules. Your compliance officer decides whether those obligations are met. For more, see how we help financial firms with SEC, FINRA and GLBA requirements.

Using something not on this list?

Ask us. If it's new to us, we'll review it, learn what we need to and be clear about any limits on our side before you rely on us for it. You can also read what makes our IT support different for financial firms.

Talk to NerdSquad

Already a client? Call (239) 465-0079 or submit a ticket. If something is down, call so we can start right away.

Not a client yet? NerdSquad Managed IT Services is a Managed Service Provider (MSP) based in Naples, Florida. We support businesses onsite across Southwest Florida and remotely nationwide. Book a discovery call or call (239) 465-0079.

Related: IT for financial advisers and wealth managers